|"Why buy gear from us?"
We sell dive gear with significant value added. We assemble it, configure it to your needs, and we absolutely guarantee the fit. We make sure you are fully aware of all the features of the gear you choose, and are fully trained in the purpose and use of these features. We are here to instantly resolve any warranty issues. We guarantee your satisfaction with your equipment choice or we'll exchange it for any other piece of equipment that will satisfy you.
We advise you when your annual service is due and we are here to honor the annual service warranties. We are always here for free, cheerful consultation on all the places and ways you can use your new equipment. We do everything we can to connect you to the community of diving and make diving opportunities available to you whether it's a trip or training or education or simply a social encounter.
We want you to be happy, for your gear to work flawlessly and for you to Go Diving!
"Can I get better prices by ordering from Mail Order or on the Internet?"
Maybe. The Internet is great for providing instant information but not necessarily for providing service. Internet direct sellers are selling dive gear at its basic worth, unassembled, in the box and are not in a position to provide the services in the sale and after the sale that we do. So do you want price or value?
"An intelligent Internet strategy!"
You want to understand the purchase you are anticipating making. You know you want to touch the merchandise and try it on first! All the pictures, sizing charts and virtual reality are no substitute.
Come visit us: check the size, the quality of the material, get the catalogs and anything else to help you choose the perfect system and above all, ask questions of our staff. Now fully armed, hit the net to find out the market value of your gear without the value that we add.
Then give us one last chance to make you one of our many happy, loyal customers before you send that credit card number off to someone out-of-state or even out-of-the-country. Just show us what system you have chosen and what pricing you have found.
In exchange, we'll make certain that you are getting what you think you're getting; the right size, the current model, the right features, etc. We'll tell you what the cost difference would be if you bought that identical system from us with all the value that we add.
One number. No pressure. You decide.
We promise that we will treat you with all the cordial respect due an intelligent and thorough shopper, and we will sincerely attempt to negotiate something that will make us both happy. Regardless ...
Good luck in your hunt. You're going to love having your own gear and going diving.
"Pitfalls of Internet & Mail Order Purchasing"
Internet and Mail Order sellers are generally not manufacturer authorized dealers and they're most always way out-of-town. Most manufacturers recognize the value that local dive shops provide in presenting their products to prospective purchasers and in creating and facilitating the development of a local diving community necessary to have a viable market in the first place. So in order to be sure that their gear is properly set up and serviced before their customer jumps into the water with it, they require their distributors to be full service dive shops.
Although an Internet seller may come into possession of equipment from "going-out-of-business" sales, overseas outlets, stores who need to make a quick buck, or some other means, manufacturers do not sell directly to them. Manufacturers try to limit these sellers from getting gear, and do not honor warranties on equipment purchased through these sellers as they are not authorized dealers.
"What does a long distance seller and absence of warranty mean to me?"
It means that if it is not exactly what you want, if it doesn't quite fit, if the color isn't exactly right, or if it is defective in any way, you.l have to send it back, generally at your own expense. It means that free warranty work is not available nationwide on a local basis.
It means that the seller may warranty it, but that service is only available from a single location and again you'l have to send it off and wait and wait
It means that the gear may not be configured or tested for final sale and that gauges may be metric if purchased from another country.
It means that for a reasonable charge, we will be happy to setup, service or adjust any of your new gear. A service that would have been included if you had purchased the equipment from us.
It means that you may have shipping charges that were not quoted in the original purchase invoice.
In the event that you are purchasing from another country, it means that there will be a customs declaration prepared by the shipper naming you as the importer of record and that you are responsible for to meet all US import laws and it means that you may have delays and charges in US Customs.
It may also mean that you will have exchange rate differences and exchange charges on you credit card that you were not expecting. It definitely means you will have a hard time returning it if you need to do so, that you have no US consumer protection laws working for you and the local Better Business Bureau will be of no help.
Overseas purchases may have a manufacturer's warranty but it may only be honored in the country or area of origin and not in the US due to differences in warranty laws and contracts.
Again, we will be most happy to help you in any way we can and we are here in your community of a full time basis trying to help you go diving.